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There are two streams for IT support:

• Local IT Support

Location: Room G01, Anatomy Building
±ð³¾²¹¾±±ô:Ìýitservices@ucl.ac.uk

The team supports Windows, Linux, Unix and Apple desktop computers and servers and has expertise in High Performance Computing. They look after several server farms and clusters and has expertise in application support.Ìý

• ÂÒÂ×Ðã Information Services Division (ISD)

For any problems relating to Outlook, live@ucl, remote working via WTS, and other central IT services, contact the

• Reporting IT issue

Raise a ticket with the Service Desk by one of the following methods.

Telephone: ÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌý0207 679 5000 (internal Teams 25000)Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý ÌýBest for urgent issues
Self-service portal: ÌýÌý/isd/help-supportÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Best for standard issues
Live Chat:Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý/chat/logmein/ÌýÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Best for quick queriesÌýÌýÌý
Email: ÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýitservices@ucl.ac.ukÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýBest for detail

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• AV support if encountering problems in Teaching Rooms:

Where there is a telephone in the room, use the pre-programmed button for priority access to ISD IT Services - this is the most effective way to get help.
NB: please always use the phone button for any issues encountered with the AV system.Ìý
If there isn't a phone in the room, you can call 020 3108 1972.
Alternatively use the Live Chat service.

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• How to guides:

A range of how-to guides for key ÂÒÂ×Ðã IT services can be found here:

/isd/how-to-guides

Also, a Google search using a search term in the form ‘ÂÒÂ×Ðã <Service Name>’ should take you to the relevant ÂÒÂ×Ðã website for the service. E.g., Ìý

• Digilearn Online:

A library of online videos covering ÂÒÂ×Ðã IT essentials is available here:

/isd/help-support/digilearn-online

• Training from ISD:

The Digital Skill Development team offer various training courses, detailed here:

/isd/help-support/digilearn-online

Please note that for urgent requests, you should telephone theÌýService Desk on 0207 679 5000 (internal Teams 25000)