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OneDesk IT

OneDesk IT is the primary point of contact for queries about central IT services for all staff and students at ÂÒÂ×Ðã.

MyServices self-service portal

New main portal for IT services queries

Whatever your need, whether it's a request for help, to report an incident or request a new service, use the MyServicesÌýportal. You can also view the status or update any of your open tickets already logged.

You will be required to log into the portal using your ÂÒÂ×Ðã user ID and password.ÌýIf you do not know your user ID and password or experience difficulties logging into the portal, please telephone IT Services.Ìý

Phone support

Ideal for complex queries (VPN, Desktop@ÂÒÂ×Ðã Anywhere, etc)
Ìý

• 020 7679 5000 (internal 25000)

Available 24/7 but please note that the service is provided by ÂÒÂ×Ðã Helpdesk during business hours in term-time and by our out-of-hours support service (called NorMAN) the rest of the time, ie:

• ÂÒÂ×Ðã Helpdesk - During term-time, Monday to Friday: 8:30am to 5:30pm
• NorMAN - Weekdays: 5:30pm to 8:30am and Weekends, College Closures and Bank Holidays (24 hours)

NB: NorMAN can deal with a range of general IT queries but some services are not yet available, such as issuing phone registration codes or password codes. If your query can’t be resolved, a ticket will be raised and passed back to the helpdesk for investigation during normal opening hours.

Live Chat

Ideal for account and password queries

You can contact IT Services using our Live Chat feature. Our Service Desk Analysts are available to answer your IT questions and help with technical issues.

• Monday to Friday, 9:00am to 5:00pm (UK time)

Email support

• IT Services

Where possible please use MyServices for your enquiries. Email support is the best route for external enquiries and alumni.

We aim to respond to emails within oneÌýbusiness day so emails should be for queries that do not require an immediate response.

IT Services remote access

Only to be used in consultation with IT Services.

• Access the IT Services Remote Access tool

Other support arrangements

For computer security issues: