ÂÒÂ×Ðã

Education and Student Support Office (ESSO)

The Education and Student Support Office is based in Room 341 inÌý, 16 Taviton St, and provides administrative support to SSEES students and academics.
The Programme Administrator for your programme of study is based in the ESSO. This is where you can speak to them face to face, submit various forms or ask any academic support questions.

Contacting the office

Emailing your Programme AdministratorÌýis the preferred and most effective method of communication with the Education and Student Support Office. The ESSO aims to provide a response or an update email to all student queries within 3 working days.

While contracts will vary, ÂÒÂ×Ðã’s core working hours are Monday to Friday, 10:00Ìýto 16:00, with the exception of Tuesday, where the office opens at 10:30. You should not expect academic and administrative staff to be available, check e-mail, and/or to respond to non-emergency requests outside these hours. For out-of-hours welfare support, please see .Ìý

When emailingÌýESSO, please provide the following information to enable the Programme Administrator to respond to your query as quickly as possible:

Full Name
Student Number
Degree Programme
Year of Study (e.g. First year student)

Failure to include this information will result in your query being delayed or lost.

You can also book an appointment in for a MS Teams call with your Programme Administrator:

Ìý

Programme Coordinators:

Front Desk Opening Times

If you need to visit the Student Administration Office in person, the front desk is open during the following times:

During Term:

• 10:00 - 16:00ÌýMonday to Friday (10:30 - 16:00 on Wednesday)

Please note: the office will be closed for lunch 12:00 - 13:00

Outside of Term:

• 10:00 - 16:00 Monday to Friday (10:30 - 13:00 on Wednesday)

Please note: the office will be closed for lunch 12:00 - 13:00

Outside of these times, students should contact the Student Administration Office by phone, Teams,Ìýor email only. Apart from the college closure days, and bank holidays, the office is usually open both inside and outside of term time.

Education and Student Support Office Staff

Staff will be working a combination ofÌýin-office and working from home. Links to working hours are available from the relevant ESSO Staff.

Your Programme Administrator should be your first point of contact for any query related to the operation of your programme or your participation in your programme.
HPE, IMESS and MRes students with queries regarding specific modules they take can contact Programme Administrators responsible for relevant area directly.

Academic advice on your programme of study is available from your Programme Coordinator. Your Programme Administrator should however be your first point of contact for any query related to the operation of your programme or your participation in your programme.

Please take a moment to attempt to find the appropriate recipient for your email before contacting ESSO: emailing inappropriate inboxes with queries better addressed to a specific staff memberÌýwill only lead to delays.

1.1 ÂÒÂ×Ðã Communication

ÂÒÂ×Ðã will communicate with students via:

• Ìý– Students should check their ÂÒÂ×Ðã email regularly.
• Ìý– ÂÒÂ×Ðã's online learning space, used by module organisers, programme leaders, departments and faculties to provide essential information in addition to learning resources.
• Ìý– A weekly term-time e-newsletter to all students (undergraduate and postgraduate) at ÂÒÂ×Ðã, which covers key internal announcements, events and opportunities.
• Ìý– ÂÒÂ×Ðã’s official Instagram channel, featuring news, events, competitions and images from across the ÂÒÂ×Ðã community.
• Ìý– official Instagram channel of the School
• Ìý– sharing highlights of life at ÂÒÂ×Ðã from across ÂÒÂ×Ðã’s diverse community.
• Ìý– sharing news about the School and details our events
• Ìý– collection of videos from various events organised by the School

1.2 The relationship between department and faculty

The School of Slavonic and East European Studies, as a truly multidisciplinary department, belongs to the Faculty of Arts & Humanities: one of ÂÒÂ×Ðã's 11 faculties.

The Faculty of Arts & Humanities (A&H) comprises a range of departments and research institutes centering Humanities and the Arts in their subject matter.ÌýThe Faculty's academic and administrative management works closely with that ofÌýSSEES to ensure consistent and high quality education provision and support. SSEES also works closely with specific departments within the FacultyÌý(the School of European Languages, Culture and Society, or SELCS, and the Department of History) in orderÌýto offer the courses and modules currently available.

Most issues concerning your studies will be dealt with by SSEES in the first instance, but some matters, particularly those affecting your registration as a student (e.g. a change of programme or interruption of study), may need to be referred to the Faculty Office for approval. The Faculty Tutor oversees all teaching and learning matters, as well as student care issues for taught programmes in the Faculty.

Where necessary, ESSO will usually contact Faculty on your behalf. However, key contacts can be found at the link below:

• People | ÂÒÂ×Ðã Faculty of Arts & Humanities

1.3 Key staff members within the department and faculty

In addition to your Programme Coordinator, a number of academic staff within SSEES can provide additional academic support to you during your studies.

Academic Contacts:

Faculty contacts:

Director of Education and Faculty Tutor: Prof Arne HofmannÌý
Faculty Quality Assurance and Governance Officer: Farhiya Hassan
Faculty Student Administrator: Celia MacDougall

ResearchÌý programmes only:

Vice-Dean (Graduate Studies): Dr Andrew Flinn
Faculty Research Administrator: Hannah Tipple