ÂÒÂ×Ðã

Find out more about the consumer protection training that we provide to staff.

Our online course provides an overview of CMA guidelines for consumer protection at ÂÒÂ×Ðã. This page provides ÂÒÂ×Ðã staff and students with details on how to access ÂÒÂ×Ðã's online training.

• Access the CMA training now

Please follow these instructions to enrol on the course:

Click on the link above to access the training

1. Access the training page
2. Login with your ÂÒÂ×Ðã credentials (User ID: ccxxxx and Password)
3. Click on 'browse the catalogue'
4. Search for Students' Consumer rights
5. Select the course
6. Click 'enrol'
7. Click 'Yes'
8. Click 'Start' to begin
9. Your personal data will be processed in accordance with the privacy notice.

If you would like to provide feedback or have any questions regarding the information on this website please email our compliance team at srs-compliance@ucl.ac.uk

If you wish to leave the course and resume at a later stage, you must click on the grey X in the top right hand corner of the training module to ensure your progress is saved before you close the browser.

Frequently asked questions

I am unable to log in to ÂÒÂ×Ðã single sign-on (using my ÂÒÂ×Ðã username and password)

Please ensure that you have read the instructions on the ÂÒÂ×Ðã single sign-on page. If you are still unable to log in you may need to reset your .

I do not know my ÂÒÂ×Ðã user ID

If you do not know your ÂÒÂ×Ðã userID you need to contact your computer rep and discuss this with them. A list of computer reps by department. (Your ÂÒÂ×Ðã user ID is also your ÂÒÂ×Ðã username and password)

I have forgotten my ÂÒÂ×Ðã password

You will need to 

I am unable to find the course

Please ensure that you have read the instructions. If you are still unable to access the training course, please contact srs-compliance@ucl.ac.uk.

I started the course, but want to continue on another device, can I do so?

Yes. If you leave the course part way through you can resume it on another device/platform. You will need to login the same way that you did the first time, and you will receive a notification asking if you would like to resume the course; select yes, and you will re-start where you left off.

Can I partially complete and return to the course on another day?

Yes. You can leave the course part way and resume it at another time to suit you. You will need to login the same way that you did the first time, and you will receive a notification asking if you would like to resume the course; select yes, and you will start where you left off.

Will my completion of the course be recorded and reported?

Yes, please refer to the privacy notice at the top of this page for further details.

Why do we need to complete consumer protection training?

ÂÒÂ×Ðã staff members are to complete this module to help raise awareness and understanding of the CMA and the requirements it places on HE institutions like ÂÒÂ×Ðã.

Is the training mandatory?

The training is a mandatory requirement for all staff who are involved in the recruitment and admissions process at ÂÒÂ×Ðã. This is to ensure that we are providing accurate and clear information at every stage, whether that is is written, in person or on the phone.

Who should complete the training?

All part-time and full-time staff that provide face-to-face or online information to prospective students.

I have completed consumer protection training at another organisation - do I still have to do the training?

Yes, this training has been created for ÂÒÂ×Ðã staff. The training is a mandatory requirement for all staff who are involved in the recruitment and admissions process at ÂÒÂ×Ðã. This is to ensure that we are providing accurate and clear information at every stage, whether that is written, in person, or on the phone.