ÂÒÂ×Ðã students, staff and external users with a borrowing account can use our Click and Collect Service to obtain library books that we hold.
Video: the Click and Collect service
We've made improvements to our Click and Collect service.
Who can use the Service
The Service is available for all ÂÒÂ×Ðã students, staff and external users with a borrowing account. When collecting, please bring your ÂÒÂ×Ðã ID/library membership cardÌýwith you.
ÂÒÂ×Ðã students and staff as well as NHS and London Mathematical Society usersÌýcan request ten books at a time, and other users can request three books at a time.
We advise that you check whether there are copies available in the library before placing a request, as on loan items will take longer to fulfil.ÌýPlease note the estimated Click and Collect Turnaround Times below:
- Item is available at the pick-up library: within 2 working days*.
- Item is available at a different ÂÒÂ×Ðã library: within 2 working days*.
- All copies of the Item are on loan: when you reach the front of the queue you will receive the next copy that is returned. While you wait, we will recall a copy of the book from loan and will suspend all renewals on thatÌýtitle.
* Monday - Friday, excluding Bank Holidays and ÂÒÂ×Ðã Closure Days.
Collection Points
- Bartlett Library:ÌýHelp Point.
- Cruciform Hub:ÌýLibrary Desk.
- Great Ormond Street Institute of Child Health Library:ÌýSelf-service area within ICH Library.
- Institute of Archaeology Library: Issue Desk.
- Institute of Orthopaedics Library:ÌýEnquiry Desk.
- Institute of Education Library:ÌýSelf-service area within IOE Library.
- Joint Library of Ophthalmology, Moorfields Eye Hospital & ÂÒÂ×Ðã Institute of Ophthalmology:ÌýLibrary Enquiry/Issue desk (ÂÒÂ×Ðã students and staff) or Institute of Ophthalmology Reception Desk (Moorfields staff).
- Language and Speech Science Library:ÌýLibrary Foyer, Chandler House, Second Floor.
- Main Library:ÌýLibrary Help Point, First Floor.
- Queen Square Library:Ìý1st floor, 23 Queen Square. Please phone 020 3448 4709 upon arrival at the building, if you are unable to access via the front door of 23 Queen Square.
- Royal Free Hospital Medical Library: Library Enquiry/Issue Desk
- School of Pharmacy Library:ÌýLibrary Help Point.
- Science Library:ÌýLibrary Help Point, Ground Floor.
- SSEES Library:ÌýGround Floor.
- ÂÒÂ×Ðã East Library:ÌýLibrary Help Point, Second Floor, MarshgateÌý(There are normally two deliveries per dayÌýto the ÂÒÂ×Ðã East Library, Monday-Friday).
Click and Collect Procedure
- Request the items that you wish to collect by logging intoÌýExplore. If you see a 'Request' option next to the book, itÌýis available for Click and Collect. Please remember to remain within your borrowing limit when making requests.
- You will receive an email notification once your book(s) are ready to be collected.ÌýBooksÌýwill then be held for three working daysÌý(these are Monday - Friday, excluding Bank Holidays and ÂÒÂ×Ðã Closure Days).
- Please ensure that you check the opening hours of the pickup library before visiting.
- We can be contacted at the following email address: library@ucl.ac.uk
Staying Safe on Campus
Please continue to follow ÂÒÂ×Ðã's guidance on keeping safe on campusÌýwhen visiting library sites or using the Click and Collect service.
Video: The New Click & Collect (POV)
Follow a book as it makes its way behind the scenes at Library Services, while getting a whistle stop tour of what ÂÒÂ×Ðã Libraries do!